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General Policies

  • xoCIGARS.com will not sell any products to anyone under the age of 21.
  • xoCIGARS.com does not ship products to South Dakota and Utah.
  • Shipping delivery times are estimates and are not guaranteed unless noted (please refer to Shipping Options/Preferences  below for target delivery times).
  • Certain products, such as over-sized items, may require an additional shipping charge - any such charge will be noted during checkout, prior to purchase.

 

Sales Tax

xoCIGARS.com is required to collect and remit sales tax for on-line sales in the following states: (please note that remittance of taxes on any order shipped outside of these states is the sole responsibility of the purchaser)

Alabama,Arkansas,Arizona,California,Colorado,Connecticut,Georgia,Hawaii,Idaho,Illinois,Indiana,Iowa,Kansas,Kentucky,Maine,Maryland,Massachusetts,Michigan,Minnesota,Mississippi,Nebraska,New Jersey,New Mexico,New York,Nevada,North Carolina,North Dakota,Ohio,Oklahoma,Pennsylvania,Rhode Island,South Carolina,Tennessee,Texas,Vermont,Virginia,Washington,Washington DC,West Virginia,Wisconsin,Wyoming.

 

Louisiana

xoCIGARS.com does not collect sales or use tax on purchases made from Louisiana.

Louisiana requires xoCIGARS.com (and other retailers) to notify purchasers that sales via the internet are subject to use tax.

Louisiana requires residents making a purchase for shipment into the state to file a tax return at the end of the year reporting all taxable purchases that were not taxed, and to pay use taxes on those purchases.

 

Excise Tax

Maryland

Effective October 1, 2019, the State of Maryland imposed an Excise Tax on all tobacco products sold by online retailers to Maryland customers (please refer to Maryland House Bill 1301). Please note that this excise tax is in addition to the Maryland sales/use tax already imposed on tobacco products sold to Maryland customers.

The Maryland Excise Tax rate differs depending on the type of tobacco product sold: 

- Premium cigars are now taxed at 15% of the wholesale price, which equates to an average retail price increase of approximately 8%.

- Pipe tobacco is now taxed at 30% of the wholesale price, which equates to an average retail price increase of approximately 18%.

For additional information on Maryland Excise Tax, review the legislation here.

 

Ohio

Effective October 16, 2019, the State of Ohio imposed an Excise Tax on all tobacco products delivered to Ohio customers. See Ohio Code 5743.62 (please note that this excise tax is in addition to the Ohio use tax already imposed on tobacco products delivered to Ohio customers). 

The Ohio Excise Tax rate will differ depending on the type of tobacco product purchased: 

- Most premium cigars (and all pipe tobacco) are taxed at 17% of the wholesale price, which equates to an average retail price increase of 8-11% with a maximum of fifty two cents ($.52) per premium cigar. 

- Most "little" cigars (e.g. cigars with a filter or tip) are taxed at 37% of the wholesale price, which equates to an average retail price increase of 25-30%.

For more details on the Ohio Excise Tax, review the law here

 

Shipping Options/Preferences

 UPS (United Parcel Service) 

  • UPS Ground - Continental US Only - Ships Same Day (receive in 1-3 days)
  • Shipping cost: $13.49 - FREE SHIPPING (option 1) for orders over $99

SAV (UPS Surepost)

  • UPS Surepost - can take 3-7 days
  • Shipping cost: $11.49

 USPS PM (United States Postal Service - Priority Mail)

  • USPS Priority Mail - Same Day Shipping (receive in 1-5 days)
  • Shipping cost: $14.49 - FREE SHIPPING (option 2) for orders over $99

 3DY (3-day delivery)

  • UPS Air 3-day
  • Shipping cost: $14.49

 2DY (2-day delivery)

  • UPS Air 2-day
  • Shipping cost: $20.49

 1DY (1-day delivery)

  • UPS Air 1-day
  • Shipping cost: $30.49

 

  1. XOFREESHIP items will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier. 
  2. Small Cigar shipping will be delivered via UPS Economy. Delivery address must be able to receive packages from USPS.
  3. USPS Priority Mail is not a guaranteed service and can take up to five business days for delivery.

Delivery times are based off of the shipping order cutoff time and are subject to payment approval. All delivery times, except Saturday, are based on business days (Monday – Friday) and exclude holidays. 

 

Shipping Order Cutoff Time

In-Stock orders received by the shipping cutoff time (typically 3:00pm ET) will ship the same day Monday through Friday.

 

Delivery Methods

Shipping will be delivered via UPS and/or USPS. Delivery addresses must be able to receive packages from either carrier.

Saturday, Next Day, 2 Day, 3 Day, and Ground will be delivered via UPS.

Priority Mail is delivered via USPS.

PO Boxes, APO/FPO, US Territories

PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times. Upgrade options are not available.

 

Oversized Items

These items will ship via ground/freight services and may incur additional delivery times. Delivery may not be available to PO Boxes, APO/FPO, and US Territories for certain items. Driver will deliver to the shipping address, but is neither required to assist in moving an over-sized item into a building, nor with setup/unpacking.

 

Alaska & Hawaii

Expedited delivery options to Alaska and Hawaii are available for an additional charge. See shipping prices above for further information.

 

South Dakota & Utah

xoCIGARS.com does not ship products to South Dakota, or Utah.

 

California

While we require all purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to: 

Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment.

Obtain the signature of a person 21 years of age or order before completing the delivery.

Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to California.

 

Maryland & Washington

Due to Maryland State regulations, we cannot ship little cigars to Maryland residents.

Due to Washington State regulations, we cannot ship little cigars or loose tobacco to Washington residents. 

 

Delaware

While we require all purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 35 requires us to:

Receive and store age verification documents in order to sell a tobacco product to you. This is a one-time process and the information will only be used to comply with your state’s requirements.

Obtain the signature of a person 21 years of age or order before completing the delivery.

Note, in order to comply with this restriction, we are unable to ship to a PO Box or offer certain shipping methods to Delaware. 

 

Order Tracking

xoCIGARS.com's online inventory is updated regularly. If an item is not immediately available, it will ship the moment it becomes available. xoCIGARS.com can neither be held responsible for UPS errors, nor other delays out of our control. Please note: for urgent and extremely time-sensitive requests, please call or email XO Customer support to ensure availability before submitting your order, as certain items marked 'available' can sometimes sell out in the same day. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call XO Customer Support for detailed order tracking information.

 

ABOUT XO CIGARS

"xoCIGARS.com delivers the BEST to you - excellent selection, fast shipping, low prices and premium singles."

CONTACT US

aficionado@xocigars.com
XO Corporate Headquarters
7950 NW 53rd St.
Miami-Doral, FL 33166

Call Center

Call Team XO - 24/7 Customer Support: 

305.320.3899

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